FAQ

I've received my order, but it doens't fit me. What can I do?
If you got the wrong size, you can send our order back and I will fix it for you. Please remember to do it within the first 15 days after receiving your order, and to take care of shipping fees yourself.


Are the chains nickel free?
All stainless steel items are nickel free, yes. 
Some articles come with little adornments, like cone and pyramid pendants, which are alloy and may contain nickel. 
In the case of the earrings, all fish hangers are nickel free. 
Brass could contain nickel. 


Can I have any item from the website in stainless steel or brass?
Almost all of my designs are possible to make in both, stainless stee and brass. Just leave a note when you check out to specify the material you want, or contac me via email.


Is there a fisical store where I can try the chains on?
I don't have a fisical store myself, but soon my chains will be available in some stores in Berlin. In the mean time, you can try them out at home and send them back if they don't fit you.


How do I take care of my chains?
The color of your chains, either if they are stainless steel or brass, might change over time and use. This could make them look even better! but if you like your chains clean and shiny, then you can wash them with soap and warm water, and dry them with a clean cloth.